If you haven’t read my last post, it was on a real situation a friend of mine, Rick, is having with a client. I thought the situation was interesting, and so did many others here and on LinkedIn. When it comes to the blog, the idea was to post the scenario, readers’ comments, and finally […]
How Would You Convince This Client The Effort Worked?
When Rick reported the 30% increase to the client’s representative, who I’ll call Trevor, the response was, “is that good?” And here’s the dilemma.